Hello! I'm Monica Huang. I apply service design and systems thinking to diagnose systemic bottlenecks, optimize process workflows, and elevate experiences.
SUPPLY CHAIN: b2b transformation
Service Blueprint · Workflow Automation · Revenue Operations
united nations: resource access
Service Blueprint · Information Architecture · UX Research
sPECTACLE: new music service
Service Design Innovation · Experience Design · Research
Philips: Circular Green Kitchen
Industrial Design Innovation · Experience Design · Research
Poetic Language Between
Humans and AI
Speculative Design · Research