Hello! I'm Monica Huang. I apply service design and systems thinking to diagnose systemic bottlenecks, optimize processes, and design experiences.
b2b SUPPLY CHAIN:
PORTAL & WORKFLOW REDESIGn
Service Blueprint · Workflow Automation · UX Strategy
united nations:
centralized DIGITAL PORTAL
Service Blueprint · Information Architecture · UX Research
sPECTACLE: new music service
Service Innovation · End-to-End Experience Design · Research
Philips: Circular Green Kitchen
Industrial Design Innovation · User Journey · Research
Poetic Language Between
Humans and AI
Speculative Design · Research