Hello! I'm Monica Huang. I apply service design and systems thinking to diagnose systemic bottlenecks, optimize process workflows, and elevate customer experiences.
united nations: SERVICE VISIBILITY
Service Blueprint · Information Architecture · UX Research
SUPPLY CHAIN: Service Optimization
Service Blueprint · Organizational Design · B2B Commerce
sPECTACLE: new music service
Service Design · Experience Design · Research
Philips: green Kitchen Innovation
Experience Design · Industrial Design · Research
Poetic Language Between Humans and AI
Speculative Design · Research