User-centered researched on a National Science Foundation [NSF] funded study on misaligned expectations of patients and clinicians in regards to accessing electronic health records.
with Thomas von Davier, Michael James
John Zimmerman, Jodi Forlizzi
8 weeks in 2018
Interview recruiter, Interview Recorder, Information Interpreter, Affinity Diagram co-maker, Visual Designer
Interview Recruit, In-person Interview, Affinity Diagram, Insights Summary
Electronic Health Records (EHRs) provides health ownership for patients to improve health outcomes. However, misalignment happens between clinician and patient expectations and goals using EHRs. Potentially, the gathered insights could afford a better designed EHR system in the near future.
We recruited UPMC clinicians and pregnant patients through email, posters, and snowball sampling.
Interview & Experience Sampling Method
We asked patients about how their pregnancy journey, who is involved, and what their appointments are like. We then take anonymized screenshots of their EHRs and reviewing the content with them. Patients divulged what they find confusing or intuitive.
In contrast, we asked clinicians about their views on the health information in working with patients, their working procedures, and interactions with patients. We then presented the anonymize screenshots form our patients to discuss their impressions and concerns.
We translated the audio files of twelve interviews and anonymized quotes to create the affinity diagram.
We wrote down questions from looking at patients and clinicians’ common impressions and concerns of EHR and the health care system. Then we gathered quotes to support answers with evidences.
Value Opportunity Analysis
We concluded our research insights by listing out the success and breakdowns of existed EHR system with supporting quotes from the interviews.