Interaction and Experience Designer
EHR poster_final 2.png


EHR: Slightly Better Than Nothing

User-centered researched on a National Science Foundation [NSF] funded study on misaligned expectations of patients and clinicians in regards to accessing electronic health records.

EHR poster_final 2.png


with Thomas von Davier, Michael James


John Zimmerman, Jodi Forlizzi


8 weeks in 2018


Interview recruiter, Interview Recorder, Information Interpreter, Affinity Diagram co-maker, Visual Designer


Interview Recruit, In-person Interview, Affinity Diagram, Insights Summary

The Challenge

Electronic Health Records (EHRs) provides health ownership for patients to improve health outcomes. However, misalignment happens between clinician and patient expectations and goals using EHRs. Potentially, the gathered insights could afford a better designed EHR system in the near future.


Recruit Participants

We recruited UPMC clinicians and pregnant patients through email, posters, and snowball sampling.

Interview & Experience Sampling Method

We asked patients about how their pregnancy journey, who is involved, and what their appointments are like. We then take anonymized screenshots of their EHRs and reviewing the content with them. Patients divulged what they find confusing or intuitive.

In contrast, we asked clinicians about their views on the health information in working with patients, their working procedures, and interactions with patients. We then presented the anonymize screenshots form our patients to discuss their impressions and concerns.

Affinity Diagramming

We translated the audio files of twelve interviews and anonymized quotes to create the affinity diagram.

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Content Analysis

We wrote down questions from looking at patients and clinicians’ common impressions and concerns of EHR and the health care system. Then we gathered quotes to support answers with evidences.

Value Opportunity Analysis

We concluded our research insights by listing out the success and breakdowns of existed EHR system with supporting quotes from the interviews.