Strategy & Service Designer
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Electronic Health Record: Slightly better Than nothing

2018 Summer Research


Role_Interview recruiter, Interview Recorder, Information Interpreter, Affinity Diagram co-maker, Visual Designer

Methods_Human-Centered Research, Interview Recruit, In-person Interview, Affinity Diagram, Insights Summary

Team project with_Thomas von Davier, Michael James

Mentors_John Zimmerman, Jodi Forlizzi

Time_8 weeks

Electronic Health Records (EHRs) provides health ownership for patients to improve health outcomes. However, misalignment happens between clinician and patient expectations and goals using EHRs. This project we investigate the misunderstandings within an existing EHR system through interviewing pregnant patients and healthcare providers specializing in pregnancy within the UPMC network. Potentially, the gathered insights afford a better designed EHR system in the near future.


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