Experience and Service Designer



2016 Experience, Product

Methods: Experience Design, Storyboarding, Illustrator, Photoshop, Photography

Time: 2 weeks

The Challenge

Cluelessly walking in museum space and looking at art works is frustrating. How can walking though museum space and looking at exhibit work be enhanced with a more holistic experience design?

The Outcome

CMOA Band ties museum visit together for visitor effortlessly experience personalized visit through My CMOA Experience platform. Visitors are ables to easily plan ahead online to enjoy their time when arrive.



CMOA Band + EarPods

CMOA Band provides three interactions: pause and play, save, comment and share provide navigation and allow you to save interest, share experience, and purchase goods.

EarPods provide navigation and assist learning art works


Interaction 1_ Overview

one watches two minutes of 3D museum exhibitions overview video, while saving one's interests by tapping the save icon on CMOA Band.


Interaction 2_Register

One scans CMOA Band for identity recognition and ready to customize My CMOA Experience.


Customized My CMOA Experience: New visitor

Customized My CMOA Experience: Old visitor

Interaction 3_Learn

CMOA system detects one's location with CMOA band and the EarPods plays the descriptions of the art piece. By tapping Save on CMOA Band, one saves the art piece to Favorites.

Interaction 4_ share

One speaks to CMOA Band to shares thoughts on CMOA Share.

tweet talk.png

Interaction 5_ Relocate

One scans CMOA Band on on of many scanners in the museum to check customized route.

Interaction 6_ expand

When resting or curious, one scans CMOA Band to checkout CMOA Share on thoughts about art pieces.

Interaction 7_ Review

One finds out the art pieces that people are talking about.

Interaction 8_ save

When leaving, one scans CMOA Band to connect My CMOA Experience and air drop saved Favorites to one's personal device.

Interaction 9_ Purchase

One purchases goods with CMOA Band.




Screen Shot 2019-03-28 at 4.03.33 PM.png

Process Documentation